My Dearest Readers-
I wanted to reach out and update you on the launch of my product line, which has been a trying process to say the least. With growth and expansion of my brand, I have been diligent and thoughtful, but am realizing how much of what happens when taking things to a larger scale is out of my control. Especially on the technology front!
As you may have noticed, some of the pricing on some of the pillows on the Wayfair and AllModern sites has been fluctuating in the last 48 hours. This is a kink that is being worked out as we speak. I am upset that this has happened (along with the other issues we’ve had) and want you to know that I take this VERY seriously and appreciate and respect that you would spend your hard earned money on my goods. So once the price issue has been settled I will let you know how to go about getting a price adjustment if you paid more than what the final price is supposed to be. In the meantime, feel free to e-mail me personally with any questions or concerns. I am listening- firstname.lastname@example.org.
Thank you for being patient with us while we navigate this crazy path to becoming “a brand”. While it is incredibly exciting (I totally love this collection and don’t want these technical issues to mask that) it is eye-opening and complicated. My appreciation for your time and support is endless.
All My best,
Just got 2 of your Greek Key lumbar pillows and managed to score one of your leopard pillows off of Wayfair. All 3 were wrapped and boxed amazingly well and I was really happy with the quality. I mostly balk at the prices for high end pillows (insert not even included) so it was a pleasure to open my packages and find such lovely things. Despite the hiccups, your brand made an AWESOME first impression on me. Would you consider one day offering framed wallpaper panels like the ones you had custom made? Gorgeous!
I’m getting caught up on my reading, so I’m late to the party with this comment. I just wanted to say that you handled the launch hiccups perfectly. You were honest and accessible to your customers. Talk about grace under pressure! It must have been incredibly frustrating for you, but you kept your cool (at least publicly!) and were very genuine about making things right. There are plenty of established brands that could learn a thing or two from you! Keep it up… I’ve been a reader for a long time and wish you the very best!
Love my new green Greek pillows so much! They are really well done and I couldn’t be more pleased! So much so that I just received an email from AllModern that the leopard throw pillows were back in stock so I bought two of those and one more Greek key! Score! So excited for all of the other products to launch. Congratulations Erin, you nailed it with this collection! And love Henry, he is just beyond precious.
Don’t be so hard on yourself! We all deal with “technical difficulties” on the daily, one way or another. I don’t think the websites’ errors are ANY reflection of you, your work ethic, or your brand whatsoever. We’re all just so excited for the fact that you developed and curated these amazing pieces so that we all may take home a tangible piece of Erin’s true”Elements of Style”!! Congrats, girl, and thank you for all you do!
We’re with you Erin! Congratulations on your beautiful line !
Erin you are the best and the quality of your goods and services will win out over the snafus.Hang in there. Even as painful as it has been for you – at least you are pursuing your dreams.
I received my leopard lumbar pillow today and I love it! I want to order the other leopard pillow now! Congrats on the beautiful collection, don’t let the kinks stop you from celebrating its release.
SO HAPPY!!!!!! More leopard being added soon!
Just received two navy Greek Key pillows this afternoon. They look great with my fall/winter bedding!
So strange that kinks are still being worked out. I bought one of the grey pillows and some candles and the pillow arrived today. Great quality and looks great! I will say the box came a little strange because the tape wasn’t on there very well and it was pretty much open when it arrived. I was afraid someone stole my candles, but thank goodness, they just hadn’t shipped yet !
Sorry the box was thrashed, but glad you like your pillows!!!
I placed my order for two leopard pillows and two grey velvet pillows w/greek key trim. They have arrived!! I am stuck at work and can’t wait to get home to open my packages! I should have shipped them to my office, but was too excited when placing my order that I didn’t even think about it.
Don’t worry about the glitches – completely out of your control! Keep making beautiful things! :)
Thank you Erin for the update and know that your EOS clan supports you and understands that these things happen and that this is certainly beyond your control. Please be assured that these issues in NO WAY take away from the beautiful line you’ve created nor do they diminish our enthusiasm for them. We all support you!
P.S. My pillows (green velvet Greek key) are scheduled to arrive today and I am beyond excited!!!
The part that you could control turned out beautifully! The rest, well, it will sort itself out. But thank you for reaching out to your consumers.
Never ending support from ‘over the pond’. The line looks truly gorgeous and that is worth any wait. We run our own business so understand that advancement can be tough, but you will get there in the end and should be so proud of every step, large or small. Nothing good ever came easy! P.S. Could Henry get any cuter in his fall outfits?!
The rollout looks great! Did I miss the lamps? Had my eye on a striped one.
Those are being released in November!
Hang in there, Erin! Your brand is strong because of your talent and honesty. Mistakes happen, it’s how we respond to them that tells the real story to our customers. You’re doing great.
We’ve got your back, Erin!
Don’t worry Erin! While we can’t wait to shop all the gorgeous things you designed, we totally get it and can be patient. Keep your chin up :)
I’ve been reading this blog for a very long and feel like I have a good idea of how hard you are on yourself. I want to remind you that a) this is not your fault, things like this happen; b) no one is mad or disappointed in you for this; c) we are all very proud of you.
Thank you for being such a wonderful inspiration and keep on posting instagrams of Henry, because that’ll help anyone get through anything :)
Honest posts like this one are the reason that your followers love you. You are a real person just like everyone else, who happens to design beautiful things. Don’t be discouraged by the glitches. We are all sticking by you and patiently stalking the leopard print lumbar pillow until it is restocked🙂
Don’t let these frustrations dampen your excitement over this amazing accomplishment. As my mother always says “nothing worthwhile in life comes without its challenges”. Remember all you went through to get pregnant……..and look how that turned out :)!!! When this is in the rear view mirror, it’ll seem like a blip and you’ll be enjoying the success of your new products (and, hopefully, more to come in the future).
You can’t control technology, it’s not your fault, and I don’t think anyone thinks that you aren’t doing everything in your power to fix the issue. It’ll all work out!
Hang in there Erin and we’ll hang in there with you! Thanks for staying on top of it.